Superior Printing & Design was founded in 2014 as an apparel company in downtown Idaho Falls. Since then, Superior has grown both in services and in size to include a new partner, new location to facilitate more equipment and inventory. Superior Printing and Design looks forward to more growth and adding even more services in 2017.
Policies and Procedures
East Idaho Printing
Our standard turnaround time is currently 10-14 business days from the time that you submit your order. Your order is considered “submitted” when the proof has been approved in writing and the 50% deposit has been paid. The term “standard turnaround” refers to orders which are our standard screen printing (up to 2 screens), standard embroidery (up to 4 colors), standard graphic design, standard vinyl work (single color garments). Some of our services and printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers.
Superior will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example
Let’s say you’re placing an order on Bella Canvas 3005 (great pick!), getting a 2 color screen print on 20 shirts and vinyl added to the sleeves. You order on January 1st, pay the ½ down required amount by January 3rd and you don’t approve the design until January 5th. If the standard turnaround time is 10 business days for printing and 2 days for the vinyl, your order should be ready by January 15th.
Our payment policy is as follows: 1/2 of the total payment is due prior to being printing. When payment has been received and proof has been approved, turnaround time begins. The remaining balance is due upon pickup of items. Apparel & printing that has not been paid for will not be released.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.
- 1 Day: 10%
- 2 Days: 20%
- 3 Days: 30%
- 4 Days: 40%
- 5 Days: 50%
- 6 Days: 60%
- 7 Days: 70%
- 8 Days: 80%
- 9 Days: 90%
- 10 Days: 100%
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Superior will not be held responsible for shipping issues once your order has left our facility.
Refund / Reprint Policy
Orders fulfilled properly to customer specifications (according to approved digital proof) cannot be returned for refund. If there is an error in the printing or in the garments used that is the fault of Superior Printing, we will be happy to reprint/sew the garment, depending on the severity of the error. Any problems with the order that result from obligation or inaccuracy from the customer’s order is not the fault of Superior Printing and no refund will be given. Please double check all details before submitting the order.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Artwork Creation & Ownership
All artwork created by Superior is the sole property of Superior. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Superior, is owned by you or its rightful owner, not Superior. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Your approval to print your job is FINAL. It is your responsibility to ensure that there are no errors. What appears on the proof is what will be printed. ANY oversights that require your job to be reprinted will be done at YOUR expense.
When you receive a digital proof, please check for the following to help us get as close to your expectations as possible:
- Location of artwork on garment, positioning.
- Colors – pantone shades, intensity of color, etc.
- Spelling errors, logo specifics and placement
- Size of artwork
Samples are for viewing purposes ONLY and are not to be used in any way unless agreed by Superior Printing, LLC. Rights to artwork are NOT included with printing purchases unless otherwise agreed upon.
Garments, Blanks, Shirts & Pieces
Out of Stock Items
Superior will not be responsible for items that are out of stock. All purchasing of product is done on an order by order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Superior is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Superior will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
Printing Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially allover prints.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2″ below the bottom of a collar, a 3/4″ standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
- Within 4 days of placing your order: 15% Cancellation Fee
- After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee
- Within 5 days of the est. ship date: 100% Cancellation Fee
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Superior reserves the right to change its Terms & Conditions at any time without notice.
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, we LOVE our customers and want to make them happ y!